Refund policy

Our return window

You have 30 days from the date your order is delivered to request a return. After that window, we're unable to accept returns.

What we accept

To be eligible for a return, your item must be:

• Unworn and unwashed (It's ok to try your clothing items on).
• In its original condition with any tags attached
• In its original packaging (If possible)

You'll also need your receipt or order confirmation as proof of purchase.

How to start a return

Email us at support@bashanblaise.com with your order number and reason for return. Once your return is approved, we'll send you our return address and next steps.

Please don't send anything back before reaching out — items returned without prior approval cannot be accepted.

Return shipping

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method. Once we confirm delivery to our returns address via the tracking number, we'll process your refund promptly.

Damaged or incorrect items

Please inspect your order upon arrival. If your item is defective or damaged, contact us right away at support@bashanblaise.com so we can make it right. We'll cover it — no return shipping cost on our end. 

Exchanges

Need a different size or item? The quickest path is to return your current item and place a new order separately once your return is approved.

Non-returnable items

Sale items and gift cards are final sale and cannot be returned or exchanged. Not sure if your item qualifies? Reach out, and we'll let you know.

Refunds

Once we've confirmed delivery of your return, we'll process your refund to your original payment method within 2–3 business days. Depending on your bank or card issuer, it may take a few additional days to appear in your account. Original shipping charges are non-refundable. If you have any questions about your refund status, don't hesitate to reach out.

EU customers

If your order is shipping to the European Union, you have the right to cancel or return your order within 14 days of delivery — no reason needed. The same condition requirements apply: unworn, unwashed, with tags, in original packaging, with proof of purchase.